IT Professional Services
Transition IT offers IT support services for Small to Medium-sized Businesses that provide various combinations of comprehensive IT planning, leadership, site support and remote management. Comprehensive support combines strategic oversight, help desk services, onsite hands-on technical support, as well as “Cloud Computing” and other cost-effective managed services.
Transition IT provides these services as part of our comprehensive IT services primarily to SMB customers with fewer than 100 users in single or multiple location environments. Because each client is unique, one size doesn’t fit all. Therefore, we provide you options choices which suit your current needs and budget now and can scale in the future.
These services are designed to provide hardware and software computers and computing systems, telephone systems, VOIP converged voice/data systems, computer software and business/accounting systems, manufacturing, warehousing, and logistics systems, POS systems, merchant accounts, and on-line eBusiness systems.
These services can be selected individually or in various combinations depending on your business’ Information Technology requirements. Before any tactical improvements can be made to your systems, it is essential that we understand the components of your current infrastructure and longer term plans. In order to do this, we will conduct a preliminary audit/interview of your environment. This step provides the baseline for future support work. The audit will identify potential bottlenecks and service gaps, security vulnerabilities, mis-configured applications, and networks and systems conflicts. A system audit will:
- Provide “best practice” recommendations
- Document security and permission settings and recommend improvements
- Document hardware configuration settings
- Document networking protocol configuration settings and recommend changes
- Validate backup job process and target information
- Review disaster recovery and business continuity risk tolerance