Help Desk Services

HELP DESK SERVICES

We developed our NOC (Network Operations Center) for smaller companies seeking a technology partner to provide superior help desk services so they can focus on their companies unique business objectives. Our NOC effectively becomes an extension of your company without your having to invest capital resources on additional space, furniture, or headcount.  We seamlessly work with your regular non-technical employees to solve day-to-day IT issues.  We become a like a virtual department in your organization, working on your behalf 7 x 24.
 
Help Desk Benefits

  • Maximize employee productivity
  • Flexible help desk hours to meet your specific business needs
  • Addresses all software issues
  • First time remote resolution of 70 percent of calls
  • Augment or supplant current onsite resources
  • Experienced, customer service-oriented help desk personnel